This covers physical shop items, digital downloads, experience bookings, digital project fees, and advertising.
Drop-shipped goods follow the supplier’s dispatch rules. Report damage or wrong items quickly with photos. If a return is allowed, you may need to send the item back in sellable condition unless it arrived faulty.
Once a file is delivered or unlocked, we do not refund it, except where law requires (for example if the file is defective and we cannot fix it).
Deposits and balances are set at booking. If we cancel for weather, safety, or our position on the route, we will offer a new date or a refund of the amount paid for that session. If you cancel late, the deposit may be kept because food, berth time, and crew were reserved.
Work already done is payable. Unused prepaid hours may be discussed case by case.
Once a placement has started to run, that period is generally not refundable. Unused future dates can be moved if we agree in writing.
Contact us first. Unjustified chargebacks may lead to a banned account.
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